Is shipping free?
What is your return policy?
Who covers return shipping costs?
Enjoy worldwide free shipping on all orders over $49. For orders under $49, standard shipping fees apply to ensure your items arrive safely and promptly.
We offer a simple 30-day return policy. If you're not completely satisfied, you can return your purchase within 30 days of receipt for a refund.
Please note that buyers are responsible for all return shipping costs. We recommend using a trackable shipping service for your protection.
Caring for Your Appliances
Get the most out of your Vanchine Lumina smart pet appliances with these helpful tips and answers.
How do I clean my smart feeder?
How do I connect to the app?
What are the power requirements?
For optimal hygiene, regularly wipe down the exterior with a soft, damp cloth. Removable parts are often dishwasher-safe; consult your product manual for specific instructions.
Download the Vanchine Lumina app from your app store. Follow the in-app prompts to pair your device using your home Wi-Fi network. Ensure your Wi-Fi is 2.4GHz for seamless connectivity.
Our smart appliances typically use a standard USB power adapter. Check the product specifications on our website or your device's manual for exact voltage and wattage details.